Setup and use your @CSULB voice mailbox
Setting Up Your Mailbox
1. From Your Desk
2. From a coworker's desk
3. From off-campus
Working with Messages
The Inbox Tab
Auto Play Envelope
Web PhoneManager Settings
Welcome to the new CSULB voice mail system. The Aria system offers an updated telephone user interface (TUI) similar to most mobile device TUI's. Also, you can now manage your voice mails and personal settings from the web with the new Web PhoneManager.
Before you begin using your new voice mail, you will need to run through a quick and simple setup. You should have been provided with a default password to use for the initial login. If you don't recall what this password is, you can contact your Administrative Services Manager (ASM) or call the campus Operator (press 0 on your campus phone).
In order to complete setup, you will be guided through the following steps:
To change your security code:
Recommended standard greetings:
"You have reached the voice mailbox for [Your Name]. Please leave a brief message and I will return your call as soon as possible. Thank you."
"This is Jane. Please leave a message with your name and number, and I'll return your call."
When you hear, "Congratulations…." you are ready to begin using your new voice mail system.
It is important to note that there are three ways to login to the system depending on where you are calling from.
To login from your desk:
Note: In the previous system, you entered # and your phone extension first.
To login from a campus phone other than your own:
To login into the voice mail system from off campus:
A quick message allows you to dial into the voice mail system and leave a message for someone without calling them and waiting through the rings before it is diverted to voice mail.
To leave a quick message:
After you have logged into the system, begin playing new messages by dialing 1. See the command chart below for all options. Note these commands are similar to those used by most mobile device carriers.
Advance 5 seconds while listening
Advance to end while listening
Skip to next message while listening
Forward message to another user after listening
Delete after listening
Reply to an extension after listening
Figure 1: screenshot of the various voice mail command options
When you send a message, you can record a message and deliver it to one or multiple mailboxes simultaneously. To send a message, login to your mailbox and dial 3. All available commands are shown below.
Figure 2: screenshot of the various voice mail command options for sending messages
Some of the common mailbox options are recording your name, your greeting or changing your security code. To access Mailbox Options, login to your mailbox and dial 4. All available commands are shown below.
Figure 3: screenshot of the various voice mail command options for mailbox options
With Web Phone Manager, you can play, reply to, forward, and save voice mail messages as well as manage your personal settings. All you need is an internet connection and a web browser.
To login, go to http://voicemail.csulb.edu and enter your 5-digit mailbox number and security code.
Figure 4: screenshot of the Web Phone Manager login screen
After logging in to WPM, you will be taken to your Inbox by default. Your voice mail messages are sorted with the most recent on top (you can resort with the Sort by dropdown) and unread messages are shown in bold.
To view the options for a message, simply click on it.
Figure 5: screenshot of a sample of the Web Phone Manager inbox
Live Reply can only be used if the caller is a campus user. Click Live Reply and a dialog prompt will appear with the users' name and extension. Click OK. Your phone will ring. Pick it up and the user will automatically be dialed (Note: If the user happens to be on the phone, the system will redirect you to the caller interface.)
Figure 6: screenshot of Live Reply feature
Reply allows you to record a message through your phone and send it with WPM. To reply to a message, click Reply.
Figure 7: screenshot of Live Reply recording interface
Figure 8: screenshot of Live Reply recording interface Send button
Other options allow you to Forward an item or Mark it Unread.
Figure 9: screenshot of Forward an item or Mark it Unread options
Any messages you save will be stored on the Saved tab. These will be stored indefinitely until you delete them.
Items deleted will be stored on the Trash tab. Note that any items deleted, but not emptied from the trash will automatically delete in ## days.
To Record your mailbox name, click Recorded Name > Record button
Figure 10: screenshot of Record Name interface
You can follow this same process to record your Standard Greeting, Busy Greeting and Out-of-Office Greeting. To enable the out of office greeting, mark the checkbox. To disable it, uncheck it.
WHAT DOES THE PERSONAL OPERATOR DO? IS THIS AN EXTENSION Or CAN IT BE AN EXTERNAL NUMBER? no it cannot be external. must be an extension
Figure 11: screenshot of ???
To change your Security Code, enter your Current Security Code, the New Security Code and Confirm it. Click OK.
Figure 12: screenshot of Change Security Code feature
The envelope contains information on who called, and what day and time. Select None to not play the envelope information. Select Before to play it automatically before every message or After to play it after the message.
Select Complete Envelope to play who the call came from in addition to the date and time. Select Date/Time Only to only play that information.
To have messaged marked Urgent always appear at the top of your inbox, check Sort Urgent First.
Automatically sort messages to see the Newest First (FIFO) or the Oldest First (LIFO).
In the event of a vacation or extended absence, you can forward voice mail messages using the Forwarding option. Click the … button to search the directory. Type a user's name and click Search. When the username appears, select it and click OK.
You can specify the days and hours for forwarding and days of the week.
When finished, click OK.
Under Playback Settings, select Telephone to have WPM ring your phone when you click on a message to hear it. Select Streaming Media for hear it through your computer. Select Download to launch a .wav file download when played. Click OK.
Under the Documentation tab you will find downloadable Quick Reference Guide. Also, use the Help button located in the upper right corner for additional online help. For further assistance, call x54480.
To log out, click the Logout button in the upper right corner from anywhere in WPM.