The Telecom Request Management (TRM) system is the CSULB web based application used to submit and manage telecommunication requests. CSULB staff and faculty may use the online Telecom Request Management system to:
To access the TRM, logon to www.csulb.edu/telecom and click "Telecom Request" or access it directly at https://its-svcmgmt01.its.csulb.edu/rs/authenticate.
Enter your BeachID username and password and click "Login".
Image 1: TRM login box
Upon login, the Dashboard displays. As you browse away from the dashboard, you can return at any time by clicking the "Dashboard" link which appears at the top of every page.
Image 2: TRM Dashboard
The "Directory Requests" section displays links to:
Note that the dashboard "Directory Requests" features are also available on the toolbar from the "Directory" menu:
Image 3: Dashboard
The "List Current Requests" link will display all open requests that have been submitted but are pending completion.
Image 4: Current Requests
The "Show Request History" will display all past, completed requests in a list format.
Easily request changes to your own current online directory information by clicking the "Change" link next to the item you wish to modify.
Change the department associated with a person.
Submit a new directory listing.
Delete an existing directory listing.
To make a new work order request, gather all the necessary information. From the Dashboard, under "Work Order Requests", click Make New Request > Start a Request. Note that every field is required unless noted as optional.
Step 1: Basic Information
Step 2: Advanced Information
Step 3: Options (less common)
Step 4: Billing Information
Click the "Submit Request" button. You will receive a confirmation email upon submittal.
Click the "List Current Requests" link to view al listing of all open requests and their statuses.
Image 5: Current Work Orders
Click the "Show Request History" to display all closed work order previously completed.
Image 6: Open Work Orders
Directory requests and work orders must be approved by your department ASM. Those submitting a request will receive an email at three points along the approval process (ASM's are cc'd):
For help with the TRM: