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After you have logged into the system, begin playing new messages by dialing 1. See the command chart below for all options. Note these commands are similar to those used by most mobile device carriers.
Common commands:

Play

1

Advance 5 seconds while listening

3

Advance to end while listening

33

Skip to next message while listening

 

Forward message to another user after listening

6

Delete after listening

7

Reply to an extension after listening

8

Figure 1: screenshot of the various voice mail command options

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Sending Messages

When you send a message, you can record a message and deliver it to one or multiple mailboxes simultaneously. To send a message, login to your mailbox and dial 3. All available commands are shown below.

Figure 2: screenshot of the various voice mail command options for sending messages

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Mailbox Options

Some of the common mailbox options are recording your name, your greeting or changing your security code. To access Mailbox Options, login to your mailbox and dial 4. All available commands are shown below.

Figure 3: screenshot of the various voice mail command options for mailbox options

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Web PhoneManager

With Web Phone Manager, you can play, reply to, forward, and save voice mail messages as well as manage your personal settings. All you need is an internet connection and a web browser.h3. Anchor_Toc384806604_Toc384806604Logging In
 
To login, go to http://voicemail.csulb.edu and enter your 5-digit mailbox number and security code.

Figure 4: screenshot of the Web Phone Manager login screen

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The Inbox Tab

After logging in to WPM, you will be taken to your Inbox by default. Your voice mail messages are sorted with the most recent on top (you can resort with the Sort by dropdown) and unread messages are shown in bold.
To view the options for a message, simply click on it.

Figure 5: screenshot of a sample of the Web Phone Manager inbox 

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Live Reply

Live Reply can only be used if the caller is a campus user. Click Live Reply and a dialog prompt will appear with the users' name and extension. Click OK. Your phone will ring. Pick it up and the user will automatically be dialed (Note: If the user happens to be on the phone, the system will redirect you to the caller interface.)

Figure 6: screenshot of Live Reply feature 

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Reply

Reply allows you to record a message through your phone and send it with WPM. To reply to a message, click Reply.

Figure 7: screenshot of Live Reply recording interface 

  • Click the Record button. Your phone will ring and you will hear a beep.
  • Begin recording your message.
  • When you are done, hang up and click the stop button.
  • In the Message Recipients field, type the user name(s) you would like to reply to and click Search.
  • When the user appears in the Available Mailboxes window, select it and click Add. It will appear in the Selected Mailboxes window.
  • To send, click the Send button in the upper left corner.

Other

Figure 8: screenshot of Live Reply recording interface Send button


 Other options allow you to Forward an item or Mark it Unread.

Figure 9: screenshot of Forward an item or Mark it Unread options 

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Saving Messages

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Items deleted will be stored on the Trash tab. Note that any items deleted, but not emptied from the trash will automatically delete in ## days.

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Personal Settings

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To Record your mailbox name, click Recorded Name > Record button

Figure 10: screenshot of Record Name interface 

  • Your phone will ring. Pick it up.
  • After a 3 second pause, a beep will sound. This is your cue to begin recording.
  • When finished, click the Stop button in WPM.
  • Click OK



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You  You can follow this same process to record your Standard Greeting, Busy Greeting and Out-of-Office Greeting. To enable the out of office greeting, mark the checkbox. To disable it, uncheck it.

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Phone Numbers

WHAT DOES THE PERSONAL OPERATOR DO? IS THIS AN EXTENSION Or CAN IT BE AN EXTERNAL NUMBER? no it cannot be external. must be an extension
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Figure 11: screenshot of ??? 

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Security Code

To change your Security Code, enter your Current Security Code, the New Security Code and Confirm it. Click OK.

Figure 12: screenshot of Change Security Code feature

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Message Settings

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