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On-Campus Dialing

To access on-campus numbers, dial the 5-digit extension number.

Accessing Voice Mail

Dial extension 51234. Off-campus dial (562) 985-1234.

If you do not remember your voice mail password, please contact the campus operator by dialing “0” from a campus phone or by dialing (562) 985-4111 from off-campus.

Off-Campus Dialing

The class of service restriction determines the dialing range on your telephone. If you get a siren-like tone when dialing, you are restricted from calling that area. NOTE: It is not necessary to dial a "1" when calling beyond area code 562.

If you are calling from a line in the residence halls, it is very likely that you can only call toll free numbers and campus extensions.

Remember that a stuttered dial tone indicates a message waiting in the voice mailbox, but it is still usable dial tone.

Local: 9 + number

Long Distance: 9 + area code + number

International: 9 + 011 + country code + city code + number

Toll Free Numbers: (800, 866, 877 and 888) (Not accessible from phones restricted to campus only.) 9 + toll free area code + number

Authorization Code:  *6* + code + #, 9 + number

Calls to North America (Operator Assisted):  9 + 0 + area code + number

Calls to International Points (Operator Assisted): 9 + 01 + country code + city code + number

Information and Assistance

Emergency: 9-1-1

Campus Operator / Campus Directory Assistance: Dial 0

Off-Campus Directory Assistance:  9 + 411

Toll Free Directory Assistance: 9 + 800 + 555-1212

Credit Card Calls: 9 + follow instructions on card

Telephone Repair Service: Dial 0

Telecommunications Support Services: 54480

Voice Mail Assistance: 54480

Work Order Assistance: 54480

Billing Inquiries: 54480

Desktop Support: 58344 

Third Number Billed, Collect Call, Special Offer and Internet Charges

California State University, Long Beach does not accept third number billed calls (calls made from one number to another and billed to a third number) or collect call charges (calls made from off-campus to a campus telephone accepting the charges). All such calls will be charged to the originating caller or the called party. Please do not request or accept any offers for prizes or services that may assess your campus telephone number with charges by Verizon, AT&T, various websites, or any other vendor. These types of offers are often available over the telephone or on the internet, and create additional, unnecessary workload to the Telecommunications staff to research and remove charges from the campus bill. Any charges such as these are usually forwarded to the department incurring the charge, and are subject to an administrative handling fee. If a website form or other vendor requires a telephone number, it is best to use a personal mobile number or home number.

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